General Conditions of Sale (GCS)

General Conditions of Sale (GCS)

1. Scope of application

These General Terms and Conditions of Sale (GTC) govern the contractual relations between SOFY and any person making a purchase on the SOFY website. By placing an order on our site, you fully and unreservedly accept our GTC.

2. Orders

Orders are placed via our website. To place an order, you must be of legal age and legally capable. SOFY reserves the right to refuse or cancel any order in the event of non-compliance with these General Terms and Conditions, non-payment of the previous order or ongoing dispute with the customer.

3. Prices and payment terms

The prices of our products are indicated in euros, all taxes included (TTC). Delivery costs are extra and are indicated when confirming the order. Payment is made online at the time of ordering by credit card or any other means of payment accepted by our site.

4. Delivery

The products are delivered to the address indicated when ordering within the time specified when confirming the order. Delivery times are given for information purposes only and any delay shall not give rise to damages or cancellation of the order.

5. Right of withdrawal

In accordance with current legislation, you have a withdrawal period of 14 days from receipt of your order to inform us of your decision to withdraw. The products must be returned in their original packaging and in perfect condition. The return costs are your responsibility.

6. Warranty and after-sales service

Our products benefit from the legal guarantee of conformity and the guarantee of hidden defects. In the event of a problem with a product, you can contact us by e-mail at the following address: info@sofy.com . We are committed to finding a solution as soon as possible.

7. Liability

SOFY cannot be held responsible for direct or indirect damage caused by the use of its products. Our liability is in any case limited to the amount of the order.

8. Disputes and mediation

In the event of a dispute, we invite you to contact us first in order to find an amicable solution. In the absence of an amicable solution, any dispute will be submitted to the competent courts in accordance with the legislation in force.

9. Intellectual property

All elements of the SOFY website are and remain the intellectual and exclusive property of SOFY. Any total or partial reproduction, modification or use of these elements without our express authorization is strictly prohibited.